Frequently Asked Questions

You can pay by cash, cheque, credit/debit card or via bank transfer.

We accept most major cards but not American Express. Some credit card companies charge us a fee when you pay with their cards and therefore a credit card fee may apply.

Commercial clients: Please contact our sales team to discuss opening your trade account.

Private/residential clients: For private clients we require payment in full on stock items. On made-to-order items we require a 50% deposit, with the balance payable on completion of your product. Once the balance is received our delivery team will contact you to arrange delivery.

Please note we are only able to arrange delivery once cleared funds have been received in our account.

Where access is limited we are able to adjusts our designs using bolt on arms and backs for ease of delivery.

Simply let us know your concerns and we will make the necessary arrangements. We are also able to arrange for items to be assembled on site.

For our standard collection we offer an industry-leading product lead time of approximately 4-5 weeks from receipt of a 50% deposit and all fabrics.

For bespoke items our lead times are 5-6 weeks commencing from receipt of the deposit, fabric, confirmation of leg finishes and any signed off client drawings where applicable.

At an additional cost we also offer an express delivery service. Please contact a member of our sales team to discuss your requirements.

Please note – a charge of £60 + VAT is applicable per CAD drawing if an order has not been placed within 60 days of a drawing being produced.